HVAC/Mechanical Management Services

• Johnson Northwest offers the opportunity for high-tech customers to focus on the advancement of their products and "leave the HVAC and Mechanical responsibilities to us.” Most customers find that by outsourcing the Service Management, they actually save money as well as provide better end service to their customers.
• Johnson Northwest achieves this by offering our customers the lowest and most flexible pricing available due to the business volume Johnson Northwest is able to give to its partners.
• Component repair allows the customer to pay for re-furbished parts instead of new part pricing for replacements after the initial OEM warranty has expired, often with the same warranty.

Telecommunications Service Offerings

• Johnson Northwest provides our customers with a "Total Service Solution" related to their HVAC/Mechanical needs in supporting its Wireless Networks.
• Johnson Northwest is currently authorized to perform both in-and-out-of-warranty repairs of infrastructure equipment on behalf of many of the largest wireless providers in the U.S.
• Our representatives provide all resources required in satisfying any HVAC/Mechanical need for our customer’s cell and switch sites anywhere in North America.

Online Real-Time Database Reporting

• Johnson Northwest provides "Live" real-time database technology that allows Customers to monitor ongoing service requests as well as archive completed tickets.
• Automatic email notifications of completed phases on repair orders can be sent to various locations as required.
• Database search engines allow each customer to retrieve report information as needed and only information that they choose.
• Through our database Customers can submit a service request online avoiding the need to call or fax necessary information.
• Our online secure database is customized to fit each customers specific needs for reporting and can be exported into various formats such as excel and PDF.

Other Value Added Services

• The ability to test and repair endless types of equipment manufactured by a variety of OEM's.
• OEM relationships enable Johnson Northwest to offer a true one-stop solution for the repair of HVAC equipment.
• Extensive Reporting Capabilities which continue to improve in flexibility and accessibility with next generation software advance.
• Quality Action Teams facilitated in cooperation with the customer to address issues involved with the servicing and equipment repaired by Johnson Northwest.

OFFICE
404 Castle Heights Ave N #C Lebanon, TN 37087

Toll-Free
888-632-0092
Phone
615-443-3919
Fax
615-443-2265

HOURS
Central: Mon-Fri 8AM-5PM